And now, due to reasons out of your control, you have to bag it. The refund processing fee will be waived only for customers who have purchased the CFAR product, Travel Protection Plan, and meet all the conditions.You’ve dreamed about this vacation for months, maybe years. The processing fee is charged in accordance with the Support Bundle purchased. Refund processing fee, which is our agency fee for handling the procedure.Airline penalty (cancellation fee charged by the airline company) for refunding your tickets.There's no refund balance left, according to the calculation.Ĭosts and applicable fees in case of voluntary cancellation You made changes to the flight directly with the airline company. Note: To request a refund on any unused ticket, a passenger should apply for the refund within 12 months since the purchase was made. You initiated the request after your ticket validity expiration. You didn't show up for the flight, didn't board the plane after the check-in process, you were denied boarding, or your tickets were suspended Refunds are Restricted by the following conditions: None of the points mentioned in "Restricted Refunds" (see below) applies to your booking. There is no chargeback process initiated with the credit card company or any other ongoing disputes. The cancellation should be requested at least 24 hours before the departure. We'll provide the requested refund based on the cancellation circumstances and only if you meet and agree with the following conditions:Īll applicable penalties are calculated per ticket and must be covered by the passenger. In case of booking cancellation, you may be eligible for a partial refund however, it depends on your ticket policy and activated bundles. All cancellation requests initiated by the passenger, regardless of the reason, are considered voluntary cancellations. Voluntary cancellation is when the traveler decides to cancel a valid trip that was not affected by a major schedule change or airline cancellation. Voluntary cancellations beyond 24 hours.Processing Fee for customers that have tickets with a Support Bundle, Travel Protection, CFAR, or Flexible Ticket plans included will be charged in accordance with the type of Package purchased. If a refund is not permitted: Get acquainted with other alternative options, like credit for future use or a ticket change, and choose an option that suits you better.If a refund is permitted: Accept the refund and provide a written authorization via email, get a refund confirmation email and wait up to 4 business weeks for the credit to be posted on the selected refund destination.Get a confirmation email that the refund inquiry was successfully received.
Submit a refund request by contacting us through Chat.We'll examine your ticket and let you know about the refund eligibility and all the associated fees.įor other trips, please follow the instructions below: If your trip starts in less than 72 hours, or you purchased your trip less than 24 hours ago, please request booking cancellation via phone at +1 80. Its total amount will be calculated for all passengers once added to the order and displayed in the Order SummaryĬheck up here for the terms and conditions of the Cancel for Any Reason plan provided. The cost of the plan depends on the ticket price per passenger without additional expenses.The refund will be credited directly to the original form of payment.Once the 24 hours have been passed, you will not be eligible to cancel the trip under this plan, and it is to be considered consumed The cancelation request must be made at least 24 hours before your first scheduled departure.You're welcome to submit your request to our Customer Care team via Live Chat. Get a requested refund of your ticket cost within 15 working days.Make a cancelation request to our Customer Care department.Reach your decision to cancel your trip for any reason.Add the plan to your shopping cart during the checkout process.The CFAR plan might become an irreplaceable "add-on" in the following situations:įollow the below steps to the benefits of this bundle: The Cancel for Any Reason (CFAR) plan is an optional travel insurance benefit with the broadest flexibility to cancel your scheduled flight if you've occasionally changed your travel plans.
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